Support

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Support

Support Our experienced and dedicated support staff provides the following: • Enhancements and updates • Remote installation of corrections, enhancements and updates • Automated issue tracking system to track customer and product issues • Telephone and on-line support (Two Levels - M-F 8am - 6pm and 24/7) • User and system administrator help manuals • User and system administrator training


Software Updates We install and update our solutions remotely. We continue to enhance your software to new or improved functionality to existing modules. This includes updates to address regulatory requirements and payor initiated changes to ensure continued optimum efficiency in electronic and paper claim submission.

On-Line Computer to Computer Support Our technical support staff will connect directly into your computer system from our central support facility to troubleshoot problems, download files, etc. Back-up and Recovery We recommend backing up data using daily, weekly, and monthly standard operating backup procedures. Data retention specifications, with secure offsite redundancy, and a complete disaster recovery plan should also be part of your standard operating procedures. All backups are the client’s responsibility.


Application Support

  • Todd Lanier 919 681 3401

Interface questions

  • Richard Schneiderman 919 681 3401

Data Inquires

  • Bruce Burchett 919 660-7544

Survey Inquires

  • Randy Young 919 684-1936

After hours support

  • Page: Ken Gersing 919 970-55497
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